Welcome to our enchanted Shipping & Returns policy at Cozy Corner Shop! We’re dedicated to making your shopping experience as magical as a Disney fairy tale. Below you’ll find all the details about how we deliver our treasures to you and how we handle returns if something isn’t quite perfect.

Shipping Information

Order Processing

Our team of magical elves works hard to prepare your order for shipment within 1-2 business days after receiving your payment. During peak seasons or special promotions, processing may take slightly longer, but we’ll always keep you informed!

Shipping Methods & Delivery Times

We offer two magical ways to deliver your treasures:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipment

Please note: We currently ship worldwide, but some remote areas in Asia and other regions may not be serviceable. If we’re unable to ship to your location, we’ll notify you immediately and issue a full refund.

Returns & Exchanges

At Cozy Corner Shop, we want every Disney treasure you receive to be as perfect as Cinderella’s glass slipper. If something isn’t quite right, we’re here to make it better with our easy returns process.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. Your satisfaction is our top priority, just like Mickey’s dedication to making dreams come true!

✧ Important Note: Non-Returnable Items

For the safety of all our guests, we cannot accept returns on these magical items:

  • Personalized autograph books (once the magic ink has dried)
  • Used stationery and notebooks (after the first magical scribble)
  • Opened cookie jars (we can’t guarantee the cookies stayed fresh!)

The Enchanted Return Process

  1. Contact Our Fairy Godmother Team
    Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
  2. Await Your Return Authorization
    Our team will send you a Return Merchandise Authorization (RMA) number within 1-2 business days, along with return instructions.
  3. Package Your Items Securely
    Please return items in their original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return
    Send your package to:
    Cozy Corner Shop Returns
    1124 Jacobs Court
    Nashville, US 37080

    Note: Return shipping costs are the responsibility of the customer unless the return is due to our error.

  5. Receive Your Refund or Exchange
    Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

  • Refunds will be issued to your original payment method within 5-10 business days after we receive your return.
  • Shipping fees are non-refundable unless the return is due to our error.
  • For exchanges, we’ll ship your new item as soon as possible using your preferred shipping method.
  • If the new item costs more, we’ll contact you for payment of the difference.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cozy Corner Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange: [Item Name(s) and Quantity]

Reason for return/exchange: [Please describe]

Preferred resolution: [Refund/Exchange for specific item]

Thank you for your assistance!

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Need Help?

Our customer service team is always ready to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond faster than Peter Pan can fly to Neverland!

Thank you for shopping at Cozy Corner Shop, where we sprinkle pixie dust on every transaction!

Last Updated: [Insert Date]