Welcome to Cozy Corner Shop’s FAQ page! We’re here to sprinkle some Disney magic on all your questions about our products, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions to help make your shopping experience as enchanting as possible!
About Our Shop
What kind of products does Cozy Corner Shop offer?
We specialize in bringing Disney magic to your home with our carefully curated collections! Our offerings include:
- Disney-themed home décor and bedding
- Kitchenware (mugs, cookie jars, salt & pepper shakers)
- Collectibles (shot glasses, magnets)
- Stationery (autograph books, postcards, pens & pencils)
- And many more magical items!
Who is Cozy Corner Shop for?
Our shop is perfect for:
- Disney enthusiasts and collectors
- Fans looking to decorate their homes with Disney magic
- Gift-givers searching for unique Disney-themed presents
- Anyone who wants to add a touch of whimsy to their daily life
Product Questions
Are your products officially licensed Disney merchandise?
Yes! All our products are officially licensed Disney merchandise, ensuring authentic magic in every item.
How do you package fragile items like shot glasses and magnets?
We treat every item with the care we’d want for our own collections! Fragile items receive:
- Extra padding and bubble wrap
- Secure placement in sturdy boxes
- Special “Fragile” labeling when needed
Do you offer gift wrapping services?
Currently, we don’t offer gift wrapping, but all our items come beautifully packaged in our signature magical boxes, ready to delight any Disney fan!
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you:
- Track your orders easily
- Save your shipping information for faster checkout
- View your order history
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and we’ll send a password reset link to your registered email address. The link will be valid for 24 hours.
Can I modify or cancel my order after placing it?
We process orders quickly to get your Disney treasures to you as soon as possible! If you need to modify or cancel your order, please contact us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can happen for several reasons:
- Insufficient funds in your account
- Your bank’s fraud protection measures
- Incorrect billing information
- Card expiration
Shipping & Delivery
Where do you ship to?
We ship Disney magic worldwide!* Whether you’re in Paris, Tokyo, or right here in Nashville, we’ll deliver to your doorstep.
*Currently excluding some remote areas and parts of Asia due to customs restrictions.
*Currently excluding some remote areas and parts of Asia due to customs restrictions.
What shipping options do you offer?
We offer two magical shipping options:
- Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after processing
How long does order processing take?
We typically process orders within 1-2 business days. During high-demand periods (like before holidays or special Disney anniversaries), processing may take slightly longer as we carefully prepare each package with extra magical care.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this number to follow your magical journey from our Nashville headquarters to your cozy corner!
What if my package is lost or damaged during shipping?
While we pack all items with care, sometimes shipping mishaps occur. If your package arrives damaged or doesn’t arrive within the expected timeframe, please contact us immediately at [email protected] with your order number and details about the issue. We’ll work to make it right!
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Every piece from Cozy Corner Shop should bring that special Disney magic to your home, so if it doesn’t spark joy, we’ll gladly accept returns of unused items in their original packaging.
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return within 15 days of receiving your items. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that your bank may take additional time to post the refund to your account.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different item, we recommend returning the original item (following our return process) and placing a new order for the item you want.
Contact Information
How can I contact Cozy Corner Shop?
We’d love to hear from you! You can reach our customer service team at:
- Email: [email protected]
- Mailing Address: 1124 Jacobs Court, Nashville, US 37080
Do you have a physical store I can visit?
Currently, Cozy Corner Shop operates exclusively online, allowing us to bring Disney magic to fans worldwide without the limitations of a physical location. This helps us keep our prices competitive and our selection vast!
Thank you for choosing Cozy Corner Shop to bring Disney magic into your life! If you have any questions not covered here, please don’t hesitate to reach out to our friendly customer service team.